Deposits

Customers are required to pay a deposit of 50% of the service fee prior to the day the service is carried out, to avoid scams and last minute cancellations affecting the company. The other half of the fee can be paid after the service has been carried out in combination with the deposit paid prior - no hidden fees. See below to find out more deposit information regarding cancellations, lateness and refunds.

Cancellation Policy

I have a 48 hour notice period for cancellations. If you notify me more than 48 hours before the service, your deposit will be refunded or your service can be rescheduled with no extra fees. However, if you cancel within the 48 hour notice period, your deposit may be non-refundable unless it is an emergency situation (evidence of this will be required to receive a refund). If you are late to a studio session, you will be accepting responsibility for the time missed and will still pay the full amount for the session due to the studio only being hired for a select amount of time (e.g. if your session is an hour long, and you are 15 minutes late, your session will only last the remaining 45 minutes of studio hire left and you will still be charged the full amount). If you are late to a location shoot that doesn't have a hire fee, I ask that you respectfully notify me that you will be late and what time you will arrive - however if you do not show within 40-60 minutes, I am entitled to leave if I feel my time is being disrespected and the deposit will not be refunded (this all depends on the situation, the service type & how you communicate with me). 

Refund Policy

If I have to cancel the session for any reason (this will only be in rare cases like extreme illness or emergencies), I will attempt to let you know within 48 hours - and you will be refunded the full deposit. Alternately, if you wish to reschedule your session for another date instead of receiving a refund, you can do so at a discounted price. If I am late to a session for any reason (again, only in rare cases), I will discount the price of your service by a percentage we can agree on dependant on the time missed. If you cancel a session within the 48 hour notice period because of an emergency, you will be able to receive a refund on your deposit with reasonable supportive evidence. 

Legal

Before your service begins, I will provide each person with a contract to sign which also requires you to state whether you give permission for any photos/videos taken of yourself to be posted online to my public business accounts on social media. If you wish not to be posted online, I will respect your privacy and only share your photos with yourself and other people in the picture (if applicable). However, signing the contract also means that you agree to any photos/videos taken of you to be used as references on my portfolio, which is not publicly viewed and will only be seen by potential employers. I ask that all customers behave with respect and kindness towards myself and others during sessions, and if I have any reason to feel unsafe, I will stop the service until the issue is resolved or may terminate the service if I deem it necessary. If you break any equipment during the service, you may be held responsible and required to pay for a replacement or find a similar solution, which will be stated in the contract you will receive and sign.